Turning glitches

into growth, calls into care, and users into advocates

Halimat Oyeyemi

Portfolio Highlight

Tech Support & Customer Success Partner

With a background in IT support, virtual assistance, customer service, and project management, I bring a 360° approach to solving problems and creating value. I don’t just resolve issues, I build processes that prevent them. I don’t just manage projects , I guide teams and clients toward measurable success.

My strengths lie in being adaptable, solutions-driven, and highly organized, with the ability to simplify complex technical issues into clear, actionable steps. I’m calm under pressure, empathetic with users, and skilled at balancing multiple priorities while keeping quality at the center. These qualities allow me to build trust, foster collaboration, and create long-term results that matter.

I’ve built hands-on experience with the tools that drive modern workplaces ,from Microsoft 365, Google Workspace, and Remote Desktop for IT support to Zendesk, Freshdesk, and HubSpot for customer service, as well as Asana, Trello, ClickUp, Slack, and Notion for project management and collaboration. For customer success initiatives, I’m experienced with Salesforce, Gainsight, and HubSpot CRM, helping turn everyday users into loyal advocates.

A snapshot of what I do best: blending IT support, customer service, customer success, and project management to keep businesses running smoothly and customers truly cared for. I don’t just fix systems, I create processes that prevent issues before they happen. I don’t just respond to customer needs, I turn conversations into lasting relationships. I don’t just manage projects,I guide teams with clarity, structure, and tools like Asana, Trello, and HubSpot to deliver measurable results. At the heart of my work is a simple mission: to make technology seamless, customer experiences memorable, and projects successful

A snapshot of my professional journey, blending IT support, customer service, and project coordination to deliver seamless solutions. I’ve helped businesses streamline operations, improve customer satisfaction, and build processes that boost efficiency and long-term growth.

Career Highlight

Step into my process as I demonstrate how I structure tasks, track progress, and streamline collaboration using Monday.com. This behind-the-workflow look shows the methods I use to keep projects clear, efficient, and on schedule.

Project Management

Client Testimonials

Halimat doesn’t just complete tasks, she makes everything smoother and lighter for the team. She has this rare ability to bring clarity where things feel messy, whether it’s managing customer communications or keeping financial records in perfect order. Beyond her technical skills, what stood out the most was her kindness, patience, and ability to make people feel supported. She’s not just a professional, she’s a partner in success.

Opeyemi

Halimat brought structure and efficiency to our workflows in a way that truly transformed how we operated. She introduced tools and processes that saved us hours every week, and her customer success approach helped us improve client satisfaction scores noticeably. What I appreciate most is her balance of warmth and precision — she delivers results, but she also makes working together a joy. Any team would be lucky to have her.

Emily

Working with Halimat has been a game-changer for our team. She has a rare mix of professionalism and genuine care for client success. Every task, whether managing workflows or resolving customer issues, was handled with clarity and efficiency. Her proactive approach meant I never had to follow up twice—she was always a step ahead. I particularly appreciated her ability to simplify complex processes and keep everything well-documented. Halimat is not just an assistant; she’s a partner who elevates the quality of any project she’s part of.

Ketora